Last updated: 22 April 2026
Email: info@jacobsandco.biz | Phone: 07415 752 833 | Website: jacobsandco.biz
Registered address: 5 Crane Avenue, Isleworth, Middlesex, Greater London, TW7 7JN, United Kingdom
1. Introduction
Jacobs and Co is operated as a sole trader business, providing professional handyman services, repairs, and maintenance. We are committed to protecting the personal data of our customers, enquirers, and website visitors in accordance with the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains what personal data we collect, why we collect it, how we use it, how long we retain it, and your rights in relation to it. By using our website or contacting us, you acknowledge that you have read and understood this policy.
2. Who We Are and How to Contact Us
The data controller is the sole trader operating under the name Jacobs and Co, located at 5 Crane Avenue, Isleworth, Middlesex, Greater London, TW7 7JN, United Kingdom.
Email: info@jacobsandco.biz | Phone: 07415 752 833 | Post: 5 Crane Avenue, Isleworth, Middlesex, TW7 7JN
3. What Personal Data We Collect
3.1 Data You Provide Directly
When you contact us, submit an enquiry, request a quote, or use our services, we may collect: your full name, home or business address, email address, telephone number, details of the services you require, dates and locations relevant to your job, and any additional information you voluntarily provide.
3.2 Data Collected Automatically
When you visit our website we may automatically collect technical data including your IP address, browser type and version, the pages you visit, and the referring URL.
3.3 Communications Data
We retain records of communications between us, including emails and messages submitted through contact forms.
4. How We Use Your Personal Data
Performance of a contract: To provide the services you have requested, process your booking, confirm appointments, and communicate with you regarding your job.
Legitimate interests: To respond to enquiries, manage our business operations, maintain financial records, and improve our services.
Legal obligation: To comply with applicable laws including tax and accounting obligations.
Consent: Where we send marketing communications, we will only do so with your explicit consent. You may withdraw consent at any time.
5. Data Sharing and Third Parties
We do not sell, rent, or trade your personal data. We may share your data with subcontractors who assist in delivering our services, cloud-based business software providers (including QuickBooks Online and Google Workspace), professional advisors, and regulatory or law enforcement bodies where legally required.
6. International Data Transfers
Some third-party service providers may process data outside the United Kingdom. Where such transfers occur, we ensure they are subject to appropriate safeguards recognised by the UK ICO.
7. Data Retention
Customer and transaction records are retained for a minimum of six years in accordance with HMRC requirements. Enquiry records where no booking was made are retained for up to twelve months. After the applicable retention period, data is securely deleted or anonymised.
8. Cookies
Our website may use cookies to improve user experience and gather analytics data. You can control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
9. Your Rights Under UK GDPR
You have the right to: access your personal data, rectify inaccurate data, erasure in certain circumstances, restrict processing, data portability, and object to processing. To exercise any of these rights, contact us at info@jacobsandco.biz. We will respond within one calendar month.
10. Right to Lodge a Complaint
You have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
ICO website: www.ico.org.uk | ICO helpline: 0303 123 1113
11. Data Security
We have implemented appropriate technical and organisational measures to protect your personal data. In the event of a data breach we will notify you and the ICO as required by law.
12. Children’s Privacy
Our services and website are not directed at children under the age of 18. We do not knowingly collect personal data from children.
13. Links to Third-Party Websites
Our website may contain links to third-party websites. This Privacy Policy applies only to our website and services.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The most current version will always be published on our website. Continued use of our website after any changes constitutes your acceptance of those changes.
This Privacy Policy was last reviewed and updated on 22 April 2026.
Jacobs and Co | 5 Crane Avenue, Isleworth, Middlesex, TW7 7JN | Email: info@jacobsandco.biz | Phone: 07415 752 833